Shipping policy

Initial shipping fees are non-refundable, and customers are responsible for all return shipping costs.
Julietta is not responsible for items lost or damaged in transit. Once the return has been shipped, it is the customer’s responsibility.
When sending an item for exchange, please include the original packing note from your order.
Once received, returns will undergo a quality control check before approval.
Exchanges take up to 10 business days to process.

You will receive an email confirmation once your exchange has been processed or your store credit has been issued.

For any questions or assistance, please reach out to us at hello@shopjulietta.com.

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